What to do…Water Damage

  • If you can’t stop the flow of water, contact a plumber immediately.
  • If possible, keep the indoor temperature below 70 degrees. This helps prevent microbial growth.
  • Place foil or plastic below furniture legs to prevent rust or furniture stains on flooring.
  • Turn off the electricity to any affected rooms.
  • Place draperies through coat hangers and hang them on the rod to prevent water circles.
  • Be extremely careful on wet, slippery floors.
  • Remove items from the floor in affected closets.
  • Remove breakable items from items that will need to be moved.
  • Remove oriental or area rugs off of wet carpet.
  • Do not use a household vacuum as this may cause an electrical shock.
  • If available, use a wet/dry vacuum and/or clean dry towels to extract as much water as possible. *   **
  • Use fans to help dry the affected area.
  • Try not to walk on wet carpeting as this may spread water to unaffected areas.

    *    If the water damage is minor, the above steps may be the only necessary.
   **  If the water damage is major, a restoration service may be required to extract water from carpet and inside walls to prevent further damage to your property.  This is recommended for all water damage; however, policy coverage will vary by policy and deductibles must be met.

What to do…Sewage Backflow

  • For safety, do not enter the affected area until after decontamination.
  • Do not attempt any cleaning for health and safety reasons.
  • If you absolutely must handle contaminated materials, wear rubber gloves.
  • If possible, leave the premises until after cleanup and decontamination.

What to do…Mold Growth

  • Mold grows when there is exposure to moisture and/or water. Stop the source of water intrusion, if possible.
  • Call a restoration company immediately to have the growth evaluated.
  • Do not disturb the growth. This may cause spores to become air borne and spread spores to unaffected areas.
  • Do not apply direct air movement from fans or your HVAC system to the growth. This also may cause spores to become air borne and contaminate other areas.
  • Close off the area if possible until a qualified inspection technician arrives.
  • By law, a technician cannot tell you whether the growth is mold during the first visit. The technician must take a sample to a lab for testing. While results are being processed, keep the affected area closed off as much as possible.